Office Administrator

Tom’s Heating is actively looking for an office administrator to join our award-winning team. The successful candidate will be able to process service and installation requests, prepare paperwork for escalated calls, and fulfill customer needs using proprietary concepts, practices, and procedures within a call center environment.

Job Duties

• Provide fast and friendly customer service for both internal and external customers
• Answer incoming calls related to service, billing, and other departments
• Schedule service, estimate, and installation appointments in a timely manner
• Book, confirm, and survey completed appointments
• Manage and resolve customer concerns efficiently and effectively
• Carry out administrative duties such as filing, copying, emailing, scanning, etc.
• Other assigned duties as directed by management

Job Requirements

• Excellent customer service and office management skills
• Ability to multi-task and prioritize work
• Detail-oriented
• Critical thinking and problem solving
• Strong organizational and planning skills
• Proficient with Microsoft Office applications (Outlook, Word, Excel)
• Proven ability to process high volumes of work with great accuracy

Education

• High school diploma or equivalent